Thank you for shopping with Supernova Food Products (AMS Spices & Food Products Pvt. Ltd!) We are committed to ensuring your order arrives promptly and safely. Please review our Shipping & Delivery Policy below:
Shipping Methods:
- We offer standard shipping via Courier/Post for domestic orders.
- International shipping options are available for select destinations.
- Expedited shipping options may be available for an additional fee.
Order Processing Time:
- Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays.
- Customized or made-to-order items may require additional processing time.
Shipping Costs:
- Shipping costs are calculated based on the weight, dimensions, and destination of your order.
- Free shipping may be offered for qualifying orders or promotions.
Estimated Delivery Time:
- Delivery times vary depending on the shipping method selected and your location.
- Domestic orders typically arrive within 3-10 business days after shipment.
- International orders may take 7-21 business days for delivery, depending on customs clearance and local postal service efficiency.
Order Tracking:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
- You can track your order using the provided tracking number on our website or through the shipping carrier’s website.
Delivery Address:
- Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
- We are not responsible for orders delivered to incorrect or undeliverable addresses provided by the customer.
Delivery Confirmation:
- A signature may be required upon delivery for certain orders or high-value items.
- If you are unavailable to receive the package, please arrange for someone to accept it on your behalf or provide delivery instructions.
Lost or Damaged Packages:
- In the rare event that your order is lost or damaged during transit, please contact us immediately.
- We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as applicable.
Shipping Restrictions:
- Some items may be subject to shipping restrictions or regulations based on their contents or destination.
- We comply with all applicable laws and regulations regarding shipping restrictions.
Contact Us:
- If you have any questions or concerns about our Shipping & Delivery Policy, please don’t hesitate to contact our Customer Service team for assistance.
Please note that this is a generic template and may need to be customized to fit the specific policies and practices of your company. Additionally, it’s important to ensure compliance with relevant laws and regulations governing shipping and delivery in your region.