Refunds and Returns:
We at Supernova Food Products strive to ensure your complete satisfaction with every purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
Refunds:
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 14 working days, depending on your card issuer’s policies.
Returns:
- You are responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Cancellations:
- You may cancel your order for a full refund if the item has not yet been shipped. Once your order has been shipped, you will need to follow the refund process mentioned above.
- To cancel your order, please contact us immediately at Mob:+91 9946 442 222, Email: marketing@supernovafoods.com with your order number.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us through email: sales@supernovafoods.com.
Shipping returns
To return your product, you should mail your product to: Supernova Marketing Pvt. Ltd. Manjeri, Malappuram Dt. Kerala State, India, PIN: 676 122
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact Us:
If you have any questions about our refund, returns, and cancellation policy, please contact us:
- Supernova Marketing Pvt. Ltd.
Manjeri, Malappuram Dt. Kerala State,
India, PIN: 676 122 - Tel: 0483 276 3646
- Mob:+91 9946 442 222
- Email: marketing@supernovafoods.com